1. Who We Are

Forum Technical Solutions operates a device repair shop at 38-33 29th St, Long Island City, NY 11101, United States. This Privacy Policy describes how we collect and use information when you use our website at https://forumtechnicalsolution.com or interact with us.

2. Information We Collect

We may collect the following types of information:

Contact information: Name, phone number, and email address provided through our contact or service request forms.
Device information: Details about your device and the issue you describe in service request forms.
Location information: Address provided when requesting on-site service.
Photos: Images you optionally upload to describe your repair issue.
Chat conversations: Messages sent through the AI Repair Assistant chat feature.
Usage data: Standard analytics data such as pages visited, device type, and browser type, collected through analytics tools.

3. How We Use Your Information

To contact you by phone or WhatsApp to confirm your service request details.
To respond to your general inquiries.
To provide repair and technical services.
To improve our website and services.
To comply with applicable laws and regulations.

4. AI Chat Conversations

The AI Repair Assistant chat feature records your conversation messages to provide responses. These conversations may be reviewed by our team to improve the service. Do not share sensitive personal information, passwords, or financial details in the chat.

5. Data Sharing

We do not sell your personal information. We may share information with third-party service providers who assist us in operating our website and services (such as analytics providers), subject to confidentiality obligations. We may disclose information when required by law.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Contact us to request deletion of your data.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@forumtechnicalsolution.com.

8. Contact

For privacy questions, contact us at support@forumtechnicalsolution.com or call +1 718-606-8866.